South Bend-Mishawaka Makes a Change for the Better

"I can’t say enough about how easy and smooth our cutover to MLXchange was," said Chuck Stultz, Executive Officer for the Greater South Bend-Mishawaka Association of Realtors. "I’ve been through three cutovers in my career, and this one was by far the smoothest."

The 600+ members of South Bend-Mishawaka switched from a non-First American MLS system and began using MLXchange full time on April 22, 2003. Their legacy MLS system was shut off only one hour after MLXchange was put in standalone mode.

"First American’s management of the project was excellent," said Stultz. "They spent hours on the phone with us while we tested the system, helping make sure that everything was fine-tuned for when we pulled the plug on our old MLS."

With First American MLS Solutions’ help, South Bend-Mishawaka was able to train 80 percent of its members to use MLXchange over a four-day period in April.

"There are still a few open-ended issues, but we’re very happy and have only heard positive things from our members," said Stultz. "MLXchange offers much more functionality and customization options, advanced e-mail capabilities, plus better searches, CMAs, and reports.

"The entire process was extremely smooth. From the contract signing, to the organization and planning, to the cutover itself, everything has been fantastic."

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