System Care

With MLXchange, you get full-service hosting and complete system care. We set up, administer, monitor, and maintain your entire MLS system, all on our own servers in a data center that was built from the ground up to handle the specific requirements of the real estate industry. We take care of the details so you can focus on the big picture.

Backups and Redundancy

Every MLXchange installation relies on a sophisticated system of backups to virtually eliminate the risk of system downtime and data loss. Each database is fully backed up at night, and transaction log backups and incremental database backups are performed at least every two hours.

Each MLXchange Web cluster is deployed in an N+1 configuration, i.e., one additional server is maintained beyond those necessary to sustain full system performance under peak load. This allows a single server to fail and be repaired or replaced without impacting system performance. Similarly, the MLXchange Database Servers use RAID-10 hard disk arrays to prevent disk drive failures from interfering with service, and our Data Center stocks a variety of crucial hardware components so that repairs can be made in a timely fashion

Furthermore, our Data Center maintains redundant UPS grids to ensure continuous power in the event of a blackout, and is connected to the Internet via multiple backbone service providers.

Security

MarketLinx takes data and system security very seriously. Systems are protected from electronic attack by full firewall and anti-virus security measures, as well as by various other instruments that detect malicious Internet traffic. Certain critical components are located in separate subnets to further isolate and contain an attack should one occur.

In terms of physical security, our Data Center uses high-speed automated backup systems, on-site fire-safe media storage, off-site backup media storage, dry-pipe fire suppression systems, motion sensors, and electronic key passes to ensure the safety of your data.

Additionally, MLXchange offers numerous data security features within the application itself:

MLS administrators can configure up to 99 different user classes for granting and denying access to different parts of the program.
Members can be forced to change their password every X days. Users are not permitted to re-use recent passwords and passwords must be a minimum length.
MLS staff can determine the maximum number of simultaneous logins allowed per user ID, or deny simultaneous logins altogether to discourage password sharing.
MLXchange can automatically watermark uploaded property photos to help prevent unauthorized use of listing images.
MLXchange has built-in support for SafeMLS, Clareity Consulting’s security solution that helps ensure MLS access is not shared among users or with unauthorized third parties.

Network Monitoring

Certified technicians at our state-of-the-art Network Operations Center (NOC) continuously monitor the health of our clients' MLS systems using advanced network monitoring and response tools. These sophisticated tools let us monitor and proactively address server issues, eliminating service outages before they happen, and minimizing downtime when an outage does occur. The network infrastructure is managed and monitored 24 hours a day, seven days a week, so that problems can be detected, diagnosed and resolved before they interfere with MLS operations.

MarketLinx is continually improving its NOC by automating more of its notification and recovery routines through software like HP's OpenView Network Node Manager and OpenView Operations. Additionally, SiteScope is employed to monitor the function of the Web site components and MRTG is used to graphically represent critical system measurements and to provide trending information.

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